Refund policy

Return Policy

  • Returns of any products purchased must be made in their original cartons and in new-sale condition.
  • A copy of the invoice along with a brief description of why the item is being returned must be packed in the box.
  • All items must be shipped pre-paid, including duties, customs, and special handling charges, where applicable. C.O.D.'s will not be accepted.
  • On returns due to our error, your shipping expenses will be reimbursed, with prior approval, based on standard ground service shipping rates. If a re-ship is necessary, we will pay standard ground service charges.
  • If the return was not caused by our error, a restocking fee of up to 20% may be charged.
  • Returns for credit or exchange must be made within 30 days of receipt and must be in the original cartons and packaging in "new-sale" condition.
  • In the event you received a defective part, it will be replaced with another (if available) when returned within 30 days. Our liability for materials or goods found defective, is limited to the value of goods sold or furnished and will not allow claims for labor or consequential damage.
  • *There are no returns on special order items. Special orders must be prepaid in advance.
  • *There are no returns on workshop or parts manuals or diagnostic equipment tools.
  • *There are no returns on videos and CD-Roms/DVDs if the seal is broken.
  • *There are no returns on electrical parts - including digital goods, gauges, relays, lights, bulbs, starters, sensors, alternators, regulators, switches and wiring harnesses.
  • *There are no returns on international orders shipping outside the US, Canada or US Territories.



Returning An Item

  • Call (231)313-7391 to receive Return Authorization Number-Return Authorization Number must be printed on outside of box.
  • Include the original packing slip or a copy with return
  • All returns must have shipping charges pre-paid, including duties, custom and special handling charges, where applicable. C.O.D.’s will not be accepted.
  • On returns due to OUR ERROR, your shipping expense may be reimbursed based upon standard service, UPS or FedEx charges. If a re-ship is necessary, we will pay standard ground service shipping charges. Please notify us for authorization on Truck Freight parts.
  • A payment processing fee of 5% will be charged on all cancelled orders.
  • A restocking fee of up to 20% may be charged on all returns.